© 2025 | CryoSolutions. All rights reserved.
Effective Date: 10.6.2022.
Last Updated: 7.7.2025.
CryoSolutions.co (“CryoSolutions”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines the types of personal data we may collect, how we use it, and your rights regarding that data.
This Privacy Policy applies to all users of our website, services, ads, landing pages, and CRM automations, regardless of location. By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII). The type of data we collect depends on how you interact with us.
Personal Information:
We may collect the following:
- Full Name
- Email Address
- Phone Number
- Geographic location
- IP address
- Device type (desktop, mobile, tablet)
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referral source (e.g., social media, search engine)
- Lead form answers (e.g., services of interest, health goals, etc.)
Sensitive Information:
We do not collect sensitive information such as financial information directly on our site. All payments are issued via PayPal invoicing, outside our website environment.
2. How We Collect Information
We collect information through several methods:
- Direct Input: When you fill out forms, such as contact forms, consultation booking calendars, or newsletter signups
- Automated Tracking: Via cookies, tracking pixels (e.g., Facebook/Meta Pixel), and Google Analytics
- Third-Party Ads & CRM Systems: When you interact with Meta ads or get directed to a landing page connected to our GoHighLevel CRM
- Communication Tools: When you email us or respond to our SMS or automated sequences
3. Legal Basis for Processing (for EU visitors)
Under the General Data Protection Regulation (GDPR), we must identify a legal basis for processing your personal data. The legal bases we rely on include:
- Consent – You give explicit consent when you submit a form or check a box agreeing to receive communications
- Contractual Obligation – We need to process your data to fulfill a request (e.g., booking a free consultation)
- Legitimate Interests – For analytics, business optimization, and remarketing purposes
- Legal Compliance – When required to comply with legal obligations
4. How We Use Your Information
We use your personal data for purposes including:
- Scheduling and confirming consultations
- Delivering lead magnets or promotional content
- Sending follow-up emails and SMS messages
- Delivering newsletters and marketing materials (with your consent)
- Personalizing your experience on our site
- Improving website performance and user experience
- Retargeting you through Meta Ads (if opted-in or qualified)
- Analyzing website traffic and visitor behavior
- Maintaining records for customer service and legal compliance
We will only use your personal data for the purposes for which it was collected unless we reasonably consider that we need to use it for another purpose that is compatible with the original one.
5. Data Retention
We retain personal information for as long as necessary to provide services and fulfill our legal obligations.
- Active clients: Data is retained during the duration of the business relationship
- Inactive leads/clients: Data is retained for up to 12 months after last interaction
- Unsubscribed users: You may request deletion of your data at any time
- Analytics data: May be retained for longer periods in anonymized or aggregate form
6. Cookies and Tracking Technologies
We use cookies, tags, and pixels to enhance your experience and better understand how you interact with our content. These include:
Types of Cookies:
- Essential Cookies – Needed for site functionality (e.g., booking forms)
- Performance Cookies – Used by Google Analytics
- Marketing Cookies – Used by the Meta Pixel to retarget visitors
You may opt out of non-essential cookies via your browser settings. Cookie acceptance banners may be presented depending on your region.
7. Third-Party Integrations and Data Sharing
We only share your data with third-party services required to operate CryoSolutions effectively. These include:
- GoHighLevel CRM – Used for automation, follow-up, and pipeline management
- PayPal – For off-site invoicing and payment processing
- Meta (Facebook/Instagram) – For audience creation and ad optimization
- Google Analytics – For behavior tracking and reporting
We do not sell, rent, or lease your data. All third-party providers are expected to adhere to data protection standards, including GDPR and CCPA compliance when applicable.
8. Data Security
We take appropriate organizational and technical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
- SSL encryption on our website
- Role-based access in our CRM
- Two-factor authentication for administrative access
- Regular backups of our data systems
- Secure invoice processing via PayPal
However, no method of transmission over the internet or method of electronic storage is 100% secure. By using our services, you acknowledge and accept this risk.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Object to certain types of processing (e.g., email marketing)
- Lodge a complaint with a supervisory authority (EU residents)
To exercise any of these rights, email us at info@cryosolutions.co.
You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any message or emailing us directly.
10. International Data Transfers
Although CryoSolutions operates from Europe, most of our clients and data processors are located in the United States. As such, your data may be transferred, processed, and stored outside your country of residence.
We only transfer data internationally where necessary and ensure it is protected under equivalent safeguards.
11. Children’s Privacy
We do not knowingly collect personal data from anyone under the age of 16. If we become aware that we’ve inadvertently collected data from a child without appropriate consent, we will delete that information as quickly as possible.
12. California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what categories of personal data we collect
- Access specific pieces of personal information
- Request deletion of personal information
- Opt out of the sale of personal data (Note: We do not sell your data)
Requests may be made by emailing info@cryosolutions.co.
13. Changes to This Privacy Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy regularly to stay informed.
Material changes will be clearly indicated at the top of the page and may be communicated via email if appropriate.
14. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, contact us:
CryoSolutions
📧 Email: info@cryosolutions.co
🌍 Website: www.cryosolutions.co